3 Candymill Lane, Hamilton, ML3 0FD

Privacy Policy

Welcome to the Utopi Limited’s Privacy Notice

This tells you how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how Data Protection law protects you.

Purpose of this privacy notice

This privacy notice aims to give you information on how Utopi Limited collects and uses your information through your use of this website, including any data you may provide through this website when you request further information OR purchase a product or service from us.


This website is not intended for children and we do not knowingly collect data relating to children.


It is important that you read this privacy notice together with any other privacy notice or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.



Contact details

Utopi Ltd is a company registered in Scotland under company number SC626120 and have our registered office at 163 Bath Street, Glasgow G2 4SQ. We can be contacted in the following ways:

email: hello@utopi.co.uk

correspondence address: 3 Candymill Lane, Hamilton, ML3 0FD

telephone: 03334 330 350

Utopi Limited is the data controller and responsible for how the personal data gathered through this website is used.



The information we collect about you through our website

If you provide us with information through our website then we will use it to:

  • Provide you with the information you have requested; and
  • To send you updates about our products and services.

We will also collect information about how you use our website. Further information about this can be found in our cookies notice. This is not information from which you can be identified.



How we use your information

We will only use your information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • As required to provide you with the information you have requested (to provide you with a service under a contract);
  • As required to provide you with further information about our products and services (where it is in our legitimate interests to do so and your right to privacy does not override those interests).




We provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Our contacts are business contacts and we will provide you with updates about our products and services from time to time unless you ask us to stop doing so. You can do that by unsubscribing through the link in the messages you receive or by contacting us using the details above.

Where you opt out of receiving marketing messages, we will still use your information for other reasons, for example if it was provided to us as a result of you purchasing a product from us to ensure we honour our warranty commitments, but not for sending marketing messages.



Sharing your personal data

We share your information with other organisations who assist us in providing our products and services and you will be advised of these organisations during the course of the work we do for you.

We also use third parties to assist us to provide update information to you.

Our database is hosted on a cloud server provided by Microsoft within the UK and EU.

We require all third parties to ensure that your information is stored securely and in accordance with Data Protection law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.



International transfers

Data is not transferred to or processed outside of the UK and EU.



Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.




Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.

If you asked us to provide you with further information about our goods and services, we will provide this and send you occasional updates until you ask us to stop. Thereafter we will retain minimal contact information to ensure that you do not receive marketing messages from us.

If you purchase goods and services from us, we will have legal and accounting requirements to retain your personal data for a period of time, in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see your Legal Rights below for further information.




Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights are listed below.

Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

Object to processing of your personal data in certain circumstances and in particular where we are processing your personal data for direct marketing purposes.

Request restriction of processing of your personal data which in certain circumstances enables you to ask us to suspend the processing of your personal data.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to provide goods or services under a contract with you.

If you wish to exercise any of the rights set out above, please contact us using the details above. 

You will not have to pay a fee to access a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.



Concerns and complaints

If you have any concerns about how we use your personal data or anything contained within this notice, please contact us using the contact details above. We will do our best to address these concerns.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. Their contact details can be found here: www.ico.org.uk/concerns

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


Changes to this privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review. This version was last updated on 05/03/2020.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 



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